Technical support (or simply tech support) refers to a collection of services by which enterprises or outsourced IT departments provide assistance to users of technology products such as mobile phones, tablets & software/computers. In general, technical support services address specific problems with a product or service rather than the provision of training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over by e-mail, live support software on a website, or a tool where users can log a call or incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems.In addition, some fee-based service companies charge for premium technical support services. Read more on technical support
You need the most efficient computer to meet all of your business needs, and your business has evolved in a certain way and requires bespoke functionality, it may be worth looking into having a computer custom-made. A custom built computer or server is designed from the ground up with capability and environment in mind. This allows the end user to choose what features matter most to an organisation, rather than relying on a pre-made manufacturer model. If you were a graphic designer and need large amounts of RAM to render large Photoshop files, you might build a PC based entirely on performance. If you were buying PCs for a library, you might which requires computers to run extremely quietly or have touch-screen capabilities. We can build and configure PCs or servers to requirement for pretty much any specification. Full support for new equipment includes pre-configuration of all hardware and software. Our specialist will make certain that the new machine is fully functional and that the user can access any resources (via the network or the Internet) that are needed or requested. Before removing the old computer, all data from the old machine will be backed up, and we will selectively transfer the needed files the new computer. Read more on computer installation
Your computer may need to be upgraded for a variety of reasons, and there are lots of different areas that can be upgraded:
If you have encountered problems with any of the above components, it may be that they need to be repaired or replaced. Generally, a part is only repaired if the cost of repairing is significantly less than the cost of upgrading the component. Read more about computer upgrades
We respond to all requests for assistance and subsequently evaluate the nature of each issue. Most problems can be corrected remotely and others by visiting your offices, including simple hardware replacements, software installation, upgrades, or changes in configuration. In more complex cases, we may consult with the supplier or manufacturer or other technical specialists to diagnose the problem and determine its cause. If extensive or specialised hardware repairs are required or a complete re-installation of the computer software is necessary, the machine may be brought to the sircles offices' for repairs. In somne cases where the computer will be unavailable for a longer period, a temporary replacement will be provided. Although we endeavour to keep everything consistent for our users, the replacement may not be the exact same make/model, but will perform the basic functions.
Technical support will be delivered via different technologies depending on the situation, ie. direct questions can be addressed by phone, SMS, On-line chat, IT support forums or E-mail; basic software support problems can be addressed over the telephone or, increasingly, by using remote access repair services, while more complicated problems with hardware may need to be dealt with in person. Our support packages come in various flavours to suit different types of company or individual. Our offerings can be found at the bottom of this page so please feel free to email or call regarding any questions you may have.
With the increasing use of technology, there is a growing requirement to provide IT support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. There has also been a growth in companies specialising in providing technical support to other organizations. These are often referred to as MSP's (Managed Service Providers). For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of service. Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or updates, or the requirement to provide customers with a high level of service at a low cost to the business. For businesses requiring technical support assets, outsourcing enables their core employees to focus more on their work in order to maintain productivity. It also enables them to utilize specialised personnel whose technical knowledge base and experience may exceed the usual scope of the business, thus providing a higher level of technical support to employees. Our IT support team can react as a second or third line support desk to your internal staff to provide a multi-tiered arrangement so that the simplest problems can be solved on site whilst we tackle the more complex issues.
With the advent of softwares such as PC Anywhere and the original incarnations of WinFrame (later Windows Terminal Server and then Windows Remnote Desktop Services) remote control support is now much more popular. More recent services such as LogMeIn and TeamViewer bring this sort of remote control functionality to the home user, often for free, so long as the software is not used in a commercial environment. Services such as logMeIn123.com allow IT support companies to offer web-based IT support via remote control services to anyone who is currently online which allows for any application level support so long as internet connectivity is not being impacted upon. Once a remote user has relieved control of their desktop to the support staff they can chat using instant chat, share control of th screen and record the session for later reference by the user so that they can see how the problem was resolved.
When you are moving, either by appointing your staff to box up their desk themselves, or by having Active FM, our office move partners coordinate your move, we can help make sure you are on-track to be up-and-running before Monday morning. We can move your server-racks, desktop PCs, laptops, printers and relocate your core network to your new business premises. Your whole network will be tested prior to your staff arriving and we will remain on-hand throughout the morning to iron-out any unforeseen gremlins that have latched on to the network during the move. Before we leave, your computer network is signed-off as working just as it was prior to the move and any change requests that are made as a result of the move are dealt with as a priority to ensure that your staff are every bit as efficient as they were prior to relocation.
Our support policy for printing is usually based in partnership with the printer manufacturer or a partner thereof. We do not carry stock of spare parts but can manage the support account with our printer-partners as requested. Printers are physical devices that process huge volumes of paper and are best kept if under warranty rather than fixed on an ad-hoc basis. Staff should be familiar with basic printer operation (i.e. how to power the printer down/up, how to clear a paper jam, etc.). We do provide the first level of support for problems with these printers once staff are unable to print following the usual un-jamming procedures and the 'have you tried turning it off and on again?' mantra. If the issue is with the PC or network or printer network address then we can happily rectify the problem. If the issue is with a faulty drum or toner (it is always best to arrange with the printer provider to have spares of these or have an engineer-on-site agreement with a local company) then the printer partner will need to be brought in. If the problem continues to persist, the printer provider may need to be called to perform repairs. For some older printers, extensive repairs may not be justified and replacement of the printer will be recommended. Read more on printing
One of the biggest issues for the iPhone/iPad support team is the lack of IOS remote control software available for sharing the desktop. This means that support is primarily provided via phone or in person. In general, most tasks on the iPhone or iPad that concern our business support ethic are concentrated around access to Microsoft Exchange Server or on-line CRM etc. which simply involves making sure that the sircles iPhone Exchange Server connection settings have been properly set. Android, Apple and Windows tablets are all supported to be connected to the sircles on-line services. These services include access to email, CRM, remote desktop and remote applications.
Some other applications such as the Apple corporate deployment softwares allow for various single-sing-on capabilities for phones and tablets signing onto your corporate network. Other softwares such as WMWare Airwatch allow for complete enterpeise mobile management from around £5.00 per device per month if you are keen to keep all of your devices under more comprehensive control.
Our prices are calculated on single failures or recoveries - contact us for multiple failure pricing.
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