analytics ecommerce tracking

Software Support in Berkshire

(0344) 880 1618

Software installation

As most of us know, installation is the process of equiping a computers operating system with extra software that brings new functionality or updates security or internal processes in some way. The act of installation prepares the software for execution so that it may be 'run.'

Often software includes an 'installer' component that will add the necessary files as well as inform the operating system that the software has been installed and add icons and shortcuts to allow users to insitiate the executable more easily. Typically this process will also add an 'uninstall' file or executable which will remove the software so that the system is as when the software or application was first installed.

These installer softwares test for compatability and available disk space prior to commencement of the installation and will also often customise the software to fit with the operating system and allow for different installation locations on a disk or other media.

Depending on the operating system (whether it be Mac OS, Linux or Windows etc.) some software can be executed by simply copying the executable file onto a system and then simply executing the software, in these cases no installation is required (this is often referred to as 'portable software which is particularly useful for USB sticks etc.)

MS Office Application Support

Sometimes you just can't work out how to do something in Microsoft Office, and you need a helping hand. This could involve us providing you with a link to a website or web page explaining how to complete the desired task, or us talking you through something over the phone, or just visiting your office and showing you first-hand.

Microsoft Office applications include Word, Excel, PowerPoint, Access and Publisher, and Office versions vary too. Most of the common versions now support x64 or 64 bit technology (from 2010 on-wards) whilst previous versions (2007 and earlier) support only x86 or 32 bit architecture.

Software Updates and Patches

We all know the feeling of being in a hurry to depart from a train (or perhaps catch one!) and when we ask the computer to shut down it suddenly decides to perform some sort of update task. Updates are an important part of security and reliability 'patching' whereby the software developers are spotting vulnerabilities in their software and releaasing fixes to correct them. This is an ongoing battle against criminals trying to find ways to misuse software against users. Updates are important to keep you safe but of course everyone has days where they wish an update would happen on another day.

Software updates, as well as addressing security and reliability, can also add functionality to applications such as Microsoft Office or Windows. Examples might be giving your support staff remote control or granting remote access to your offices whilst you are on the move.

Antivirus software persistently updates itself to stay one step ahead of attackersand the newest versions of Windows have a built-in virus scanning system. The updates being performed are often the updates for virus recognition templates (signature files) which allow a system to recognise the 'pattern' of a virus signature and block it before it can make any changes to your system.

Software Training and Trouble-shooting

If you are having problems with software you can benefit from specialist training in that application. This could involve us providing you with a link to a website or web page with helpful information, such as a YouTube video or other resource. Specialist training companies also offer some great courses on various applications and what you can get out of them. The more in tune you are with an application or device, the more advantage you can gain from use of it.

Problems can be related to mis-use or simply not being able to find what you need (espcially following an update or upgrade.). Other problems can stem from errors or bugs in the application or corruption on the installation of the software itself. We can reinstall software in these circumstances or update software with newer versions if a recognised bug has been identifies by the software developer and subsequently fixed.

MS Access / Excel application development

Microsoft Access and Excel can be used to solve business problems. An example would be an Access database to store employee information, or invoice creation and management using Excel. We can help you to identify which software solution would best fit your needs, and design and develop the application with you.

Anti-virus software & Others

Computer viruses are small software programs designed to spread from one computer to another and interfere with normal operation. A virus might encrypt, corrupt or delete data on your computer, or may use your email program to spread to other computers.

Computer viruses are often spread by links in email messages or websites. It is therefore essential that you never open email attachments uwithout verifying the sender. Viruses can be disguised as attachments or links to familiar activities so always check the originator to be sure you recognise their email address.

Computer viruses also spread through downloads on the Internet. They can be hidden in illicit software or other files or programs you might download. To help avoid computer viruses, it’s essential that you keep your computer current with the latest updates and anti-virus tools, stay informed about recent threats, run your computer as a standard user (not as administrator), and that you follow a few basic rules when you surf the Internet, download files, and open attachments.

Anti-virus or anti-virus software is used to detect, prevent and remove computer viruses (such as worms and Trojan horses.) It may also prevent and remove ad-ware, spy-ware, and other forms of malware which may be corrupting browser search results or tracking your activity online. Users should also be restricted to reasonable computer usage, they do not need full access to all resources in case a virus hijacks their user privilidges.

Pricing Table

Our prices are calculated per installation instance - contact us for multiple failure pricing.

Basic Microsoft Office365 Support

  • Assistance with features and functions
  • 2 hours remote support included
  • Email and application assistance
  • PC support extra
Sign up

Professional Microsoft Office365 Support

  • Assistance with features and functions
  • Unlimited remote support
  • Email and application assistance
  • PC support included
Sign up

Professional Microsoft Office Support

  • Assistance with features and functions
  • Unlimited remote support
  • Email and application assistance
  • PC support included
Sign up

Emails and phone calls are most welcome!

Mail us at or call us on the number below:

Call us +44 (344) 880 16 18